Financial Hardship

Dear VEI Patients and Families,

At the Virginia Eye Institute (VEI), our mission is to enhance our patients’ lives by delivering world-class, comprehensive eye care services.  In light of that great service, we do understand that it can be difficult trying to take care of your medical bills or coming up with a reasonable and affordable payment plan to do so.  Here’s where we can help.  VEI has several resources available to help our patients navigate through the process of paying for their medical services.

Payment Plans 

It is always beneficial to contact your insurance company to review your benefit plan. It is the responsibility of the policy holder to know their deductible, co-insurance and co-payments. VEI will collect the applicable deductible, co-payment or co-insurance amount at the time of service. If you are unable to pay your account in full, a payment plan may be available to assist you.
To set up a payment plan, please contact one of the numbers below:

If you receive a billing statement from:Please Contact:
Virginia Eye Institute804-287-4213
Virginia Eye Institute Surgical Pavilion804-287-4213
North American Partners in Anesthesia (NAPA)571-777-5177
Virginia Ear, Nose, and Throat Associates (VENTA)804-484-3700

In order to assist patients and families with their financial obligations, we have established the following parameters to pay balances they may owe. These payment plans do not charge interest and are a convenience we offer to families to enable them to pay their bills.

Patient LiabilityMaximum Repayment Term      (in Months)
$5 – $99Payment in Full is requested
$100-$300Up to 4 monthly Payments
$301-$700Up to 8 monthly Payments
701 – $1000Up to 12 monthly Payments
Over $1000Must obtain management approval

To calculate the monthly installment, both the minimum monthly payment and Maximum Repayment Term criteria must be satisfied.

Financial Assistance

Virginia Eye Institute is committed to providing financial assistance to persons who have health care needs and are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay, for medically necessary care based on their individual financial situation.
If you are unable to pay for necessary medical care, you may qualify for financial assistance based on the criteria listed below:

  • Have applied for Medical Assistance and do not meet eligibility requirements.
  • The patient must be a United States of America citizen or permanent resident (must have resided in the U.S.A. for a minimum of one year).
  • The patient/family must have been a resident of the state of Virginia for the past six (6) months.
  • Have exhausted all insurance options.
  • Complete Financial Assistance Application and provide all required documentation.
  • Meet the financial guidelines based upon your income, assets and outstanding debt.

To determine if you are eligible for financial assistance, please review our financial assistance policy (en Espanol) and fill out the following forms:

Submit completed Applications to the following location:

Virginia Eye Institute
Patient Accounts/Business Office
400 Westhampton Station
Richmond, VA 23226

If you have questions, please call the Patient Accounts/Business Office at 804-287-4213.