All VEI offices will be closed on Monday, May 27th for Memorial Day!

Limited English Proficiency Assistance

Virginia Eye Institute complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Virginia Eye Institute does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Virginia Eye Institute:

  • Will provide free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    • Will provide free language services to people whose primary language is not English, such as:
      • Qualified interpreters
      • Information is written in other languages

If you need these services, please contact 804-287-4200 or Please specify if services are required for the surgery center or a doctor’s appointment.    

If you believe that Virginia Eye Institute has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the appropriate ACA Grievance Coordinator.

For Surgical Services:
Lisa Sizemore, Director of Surgical Services
Virginia Eye Institute Surgical Pavilion
402 Westhampton Station
Richmond, VA   23226
Phone:  804-287-4244
Fax:  804-287-4207

For Clinical Services:

Virginia Eye Institute
400 Westhampton Station
Richmond, VA  23226
Phone:  804-287-4268
Fax: 804-287-4210

If you need help filing a grievance, a qualified interpreter can be assigned to help you.  Grievances may be filed in person by appointment or by mail, fax or email.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at

Virginia Eye Institute  Language Assistance Services

Contact: 804-287-4200 or

ATTENTION: If you speak American Sign Language, language assistance services, free of charge, are available to you.

Si usted habla español, tiene a su disposición servicios de asistencia con el idioma sin costo alguno. Spanish
모국어가 한국어일 경우 무료 언어지원 서비스가 제공됩니다.Korean
Chúng tôi cung cấp dịch vụ hỗ trợ ngôn ngữ miễn phí cho quý vị, nếu quý vị nói tiếng Việt. Vietnamese
إذا كنت تتحدث العربية، وخدمات المساعدة اللغوية، مجانا، تتوفر لك. Arabic
Kung nagsasalita ka ng Tagalog, may magagamit kang mga serbisyo sa lengguahe na walang bayad.Tagalog
اگر شما فارسی، خدمات کمک زبان، رایگان صحبت می کنند، در دسترس شما هستند. Persian
አማርኛ የሚናገሩ ከሆነ፣ የቋንቋ ዕርዳታ አገልግሎቶችን፣ በነጻ ያገኛሉ።Amharic
آپ اردو زبان کی مدد کی خدمات، مفت کے انچارج بولتے ہیں تو، آپ کو دستیاب ہیں. Urdu
Si votre langue est le français, des services d’assistance linguistiques sont mis gratuitement à votre disposition. French
Если ваш язык — русский, то вам могут быть предоставлены бесплатные услуги переводчика.Russian
अगर आप हिन्दी बोलते हैं तो भाषा सहायता सेवा निःशुल्क उपलब्ध है। Hindi
Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. German
যদি আপনি বাংলা ভাষায় কথা বলেন , তাহলে ভাষা সহায়তা সে বাগুলি , বিন ামূল্যে, আপনার জন্য উপলব্ধ। Bengali
Se você fala português, serviços de assistência linguística, gratuitamente, estão disponíveis para você. Portuguese
Ọ bụrụ na ị na-asụ Igbo enyemaka nke asụsụ, a na-enye n’efu, dị maka gị. Igbo
Bí o bá ń sọ Yorùbá, iṣé ìrànwọ́ èdè tí ó jẹ́ ọ̀fẹ́ wà fún ọ. Yoruba
Appts Richmond
(804) 287-4216
Richmond Toll Free
(800) 348-2393
After Hours
(804) 257-5116
Fax Number
(804) 287-4210
Referring Provider
(804) 287-4700
Referring Provider Fax
(804) 282-1967

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