Request an Appointment - Virginia Eye Institute

ALERT: VEI requires face masks and does not allow additional persons with patients at this time.

Click here for more info on our COVID-19 Policies

Request an Appointment

At this time, we are unable to provide online appointment scheduling to our patients. To schedule an appointment, please call us at 804.287.2020. We apologize for any inconvenience.

Become a VEI Patient

We are accepting new patients. If you are a new patient please complete our online registration form.

Office Hours & Appointments

Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., by appointment only. In the event that you cannot keep your scheduled appointment, please notify us as soon as possible so that we can reschedule your appointment and accommodate other patients’ needs. Please call our call center at 804-287-2020 to reach any of our office locations.

Occasionally, the doctors’ schedules and emergencies necessitate a change in your appointment. When this occurs, we will do our best to contact you to avoid an extended wait or an unnecessary trip on your part.


On evenings, weekends and major holidays, we have a physician on call for emergencies. When you call the office, an answering service representative will page the physician. If you have an anonymous call blocking device on your phone, you must remove it in order for the physician to call you.

After Hours/Emergency Calls

If you have an emergency after regular business hours or on weekends or holidays, please call our office and you will be directed to our answering service, which will relay your message to us. We will return your call at the earliest opportunity. If you are experiencing a life-threatening medical emergency, please call 911 or go to the nearest medical facility, and ask the emergency room to page your physician so that they are aware of your condition and can coordinate your care.

Prescriptions and Refills

Please request any new prescriptions or refills during regular office hours, or your request will be handled the next business day. Please do not wait until you are completely out of your medication to contact us. Allowing your pharmacy a 2-3 day notice to handle this for you is most helpful in obtaining your medications without interruptions. Please follow our instructions carefully in regards to any prescribed medications. Most medications for chronic medical conditions require periodic monitoring to ensure safety.

Please Schedule Ahead

Routine visits are scheduled in advance. It is advised that all annual eye exams be scheduled several months ahead of time as these appointments fill up quickly. 

If you are more than ten minutes late for your appointment, it is likely that we will have to reschedule your appointment.

If you are unable to come to your scheduled appointment, please call us at least 24 hours ahead to reschedule or cancel your appointment.

The charge for a no-show appointment is $50.00. Please note that your appointment may take up to 2 hours. 

If you do need to come to one of our offices for an appointment, we REQUIRE that you wear a mask. Additionally we do not allow additional visitors in the building at this time. This includes siblings of pediatric patients.

Please refer to your provider’s profile to view their accepted list of insurances prior to your appointment.

Appts Richmond
(804) 287-4216
Richmond Toll Free
(800) 348-2393
After Hours
(804) 257-5116
Fax Number
(804) 287-4210
Referring Provider
(804) 287-4700
Referring Provider Fax
(804) 282-1967
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