I want to take time to recognize the outstanding work of two individuals who literally changed my life. I am a disabled veteran who was referred by the VA to the Virginia Eye Institute to examine my right cornea which is scarred from a procedure twenty years ago. I’ll preface by saying I’ve seen more than a few ophthalmologists in the past twenty years, but Dr. Estopinal displayed his extraordinary professionalism, knowledge and skill when he was the first and only one to determine scarring was not the issue; rather that it was the misshaped cornea that was causing my substantial vision loss.
I was then referred to Ms. Anita Carpenter at your facility for further exam and hard contact fittings. She is a consummate professional and I was amazed at how quickly she understood my problem and formulated the correct solution to restore my vision. Anyone who has experienced a loss of eyesight to any degree knows the joy of being able to see more clearly. Using her exceptional skills, patience, and attention to detail, Ms. Anita gave me that joy.
These two professionals went far above and beyond my wildest expectations in the course of providing that service. Professional, knowledgeable, committed, and courteous are a few of their traits, but what makes them stand out is that they both treated me like family and that is what made the quality difference for me.