COVID-19 Patient Information - Virginia Eye Institute

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COVID-19 Patient Information

LATEST UPDATE (06/02/2020):
After careful consideration and with the support from Governor Northam, VEI has resumed routine clinic operations at all locations, including elective surgery at our Ambulatory Surgery Center and regular operations for clinic and optometric services.

For your convenience and less of a wait time please call (804) 287-4216.

As you can imagine, it is a very different environment upon reopening and we are being very attentive to all elements of social distancing and precautionary safety measures given the continued threat posed by the COVID-19 virus. We are implementing careful operational restrictions and sanitation measures in order to maintain appropriate social distancing among all of our patients and staff. We are still able to provide Telemedicine services as well for patients who would rather receive care virtually.

To protect the health and safety of all of our patients and our entire staff, we are requesting that any patients over the age of 2 who come see us at any of our office locations for an in-person appointment wear a protective mask during their visit. If you do not currently have a mask we will provide one at all of our entrances or you can make your own!

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.


Dear Valued Patients:

At Virginia Eye Institute, our patients and associates are like family. As COVID-19, the coronavirus, continues to have an increased impact on communities around the globe, we feel it is important to connect directly with you to share more about the steps we’re taking to ensure our patients and associates remain safe and in good health.


In Our Clinic Locations and Surgery Center

  • As of May 4th, 2020, we are reopening our Ambulatory Surgery Center for elective procedures and our clinics and optical shops for routine care. We will resume regular operations on Monday, May 4th for clinic and May 11th for optometric services
  • Patients and family members must wear a mask or facial covering based on state health recommendations
  • We are instituting a one child per parent policy. We strongly encourage families to consider bringing as few people as possible, including siblings, into our office for your child’s appointment. In order to reduce the number of people in the office, we kindly ask that only one (1) pre-screened parent/guardian to accompany the child(ren) who have an appointment to be seen. Please do not bring siblings/children that are not on the schedule to be seen.
  • We are ensuring slit lamp protective shields are used at all times
  • We are recommending pre-registering online before coming to your scheduled appointment
  • Changing patient flow in our office to minimize crowding, limiting visitors allowed in our lobby, making arrangements for social distancing in our waiting area, and asking patients to wait in their cars until we are ready
  • ALL patients and visitors will be screened for coronavirus risk factors using the CDC guidelines at the entrance to our facilities to ensure contamination within the office is minimized
  • Cleaning common areas more often, including handrails, steps, kiosks, check-in/out stations, chairs, countertops, exam rooms, phones, computers, and doorknobs
  • We will have cleaning services throughout the day for the waiting areas and associates will continually wipe down high touch areas (door handles, key boards, counter tops, etc.) with an FDA-approved registered disinfectant
  • Sanitizing restrooms more frequently and restocking with supplies, including soap, paper towels, and hand sanitizer
  • Adding extra hand sanitizer at front desk areas, clinical areas, and reminding everyone to practice proper hand hygiene
  • Continuing to wipe down all surgery rooms, exam rooms and equipment, computers, and furniture after every patient visit
  • Partnering with our suppliers to replenish high-demand preparedness products

For Our Associates

  • All VEI associates will be screened for coronavirus risk factors using the CDC guidelines at the entrance to our facilities and are encouraged to diligently monitor their own health and well-being to prevent contamination within the office
  • Asking our associates to stay home if they, or someone in their household, are sick
  • Providing hand sanitizer and tissues in break rooms and meeting rooms and practicing social distancing
  • Suspending business air travel for associates, reducing travel between locations and holding virtual meetings

For Our Patients

Appts Richmond
(804) 287-4216
Richmond Toll Free
(800) 348-2393
After Hours
(804) 257-5116
Fax Number
(804) 287-4210
Referring Provider
(804) 287-4700
Referring Provider Fax
(804) 282-1967

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