COVID-19 Patient Information

LATEST UPDATE (12/09/2023):
After careful consideration and with the support from Governor Youngkin, VEI has resumed routine clinic operations at all locations, including elective surgery at our Ambulatory Surgery Center and regular operations for clinic and optometric services.

  • For patients in the clinic that have a positive COVID status, they need to be out 5 full days before being seen in the clinic.
  • For patients that have surgery and have a positive COVID status, they need to be out 10 full days before being seen in the ASC.
  • Due to changes in COVID federal masking guidelines, masks may be required based on symptoms or by MD discretion for all patients and visitors. Parents and guardians may accompany pediatric patients, and care partners may accompany a patient with a disability who needs assistance.

Please keep in mind that we do not allow additional visitors in the building at this time. This includes siblings of Pediatric patients. For further information about COVID-19, please visit​

Please note that there are exceptions to the visitor policy:

  • 1 Parent or caregiver with a child. No siblings unless the sibling is also scheduled to see the doctor.
  • 1 Required medical decision-maker with adults
  • 1 Caregiver for patients unable to ambulate by themselves
  • 1 Caregiver for patients that need assistance with translation

Upon arriving for your appointment, we ask that you please get pre-screened at the front entrance and then check in at the front desk.

For your convenience and less of a wait time please call (804) 287-4216.

As you can imagine, it is a very different environment upon reopening and we are being very attentive to all elements of social distancing and precautionary safety measures given the continued threat posed by the COVID-19 virus. We are implementing careful operational restrictions and sanitation measures in order to maintain appropriate social distancing among all of our patients and staff. We are still able to provide Telemedicine services as well for patients who would rather receive care virtually.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.


Dear Valued Patients:

At Virginia Eye Institute, our patients and associates are like family. As COVID-19, the coronavirus, continues to have an increased impact on communities around the globe, we feel it is important to connect directly with you to share more about the steps we’re taking to ensure our patients and associates remain safe and in good health.


In Our Surgery Center:

  • Patients, guests and vendors are required to mask while in the building
  • Patients will continue to be screened prior to surgery
  • We encourage our patients to follow the CDCs suggested hygiene practices to reduce the spread of the virus
  • Additional hand sanitizer is located at the front desk area, waiting area, and clinical areas to encourage proper hand hygiene
  • We require that patients reschedule their surgery if they have had a positive COVID test within 10 days of their surgery
  • We will continue to sanitize restrooms more frequently and restock with supplies, including soap, paper towels, and hand sanitizer

For Our Clinic Patients/Offices Only:

  • Will have the option to mask while in the building
  • Will require associates to wear a mask if you are wearing a mask while they are working directly with you
  • Encouraging our patients to follow the CDCs suggested hygiene practices to reduce the spread of the virus. Please stay home if you are sick.
  • Require that patients reschedule their appointments if they have had a positive COVID test within 10 days of their appointment
  • We are ensuring slit lamp protective shields are used at all times
  • Sanitizing restrooms more frequently and restocking with supplies, including soap, paper towels, and hand sanitizer
  • Adding extra hand sanitizer at front desk areas, clinical areas, and reminding everyone to practice proper hand hygiene
  • Continuing to wipe down all surgery rooms, exam rooms and equipment after every patient visit
  • Partnering with our suppliers to replenish high-demand preparedness products
  • We will have cleaning services throughout the day for the waiting areas with an FDA-approved registered disinfectant

For Our Associates:

  • Will have the option to mask while in the building
  • Are required to mirror the patient if the patient presents with a mask. (The associate is required to mask when they are directly working with the masked patient)
  • All VEI associated will continue to self-screen prior to arriving to work
  • Asking our associates to stay home if they are sick, or test positive for COVID

COVID-19 Symptoms

Based on the guidance we’ve received from the CDC, WHO, federal, state and local public health agencies as well as the American Academy of Ophthalmology, we are confident our eye care office locations remain as safe as possible for our patients and associates.  As always, our hope is to make it easy, convenient and safe for you to receive your eye care services at Virginia Eye Institute.  Please refer to our website at for regular updates. Additional resources and information about COVID-19 can also be found at the website links listed below.

Thank you for being a loyal patient and for your cooperation,
– The Doctors and Associates of Virginia Eye Institute

Related COVID-19 Information:

Appts Richmond
(804) 287-4216
Richmond Toll Free
(800) 348-2393
After Hours
(804) 257-5116
Fax Number
(804) 287-4210
Referring Provider
(804) 287-4700
Referring Provider Fax
(804) 282-1967

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