ALERT: For Information about Coronavirus COVID-19

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COVID-19 Patient Information

LATEST UPDATE (3/19/2020): VEI is available to see urgent and emergent patients only. We are temporarily rescheduling all non-urgent appointments.

Dear Valued Patients:

At Virginia Eye Institute, our patients and associates are like family. As COVID-19, the coronavirus, continues to have an increased impact on communities around the globe, we feel it is important to connect directly with you to share more about the steps we’re taking to ensure our patients and associates remain safe and in good health.


In Our Clinic Locations and Surgery Center

  • As of March 20, 2020, we are restricting our appointments to urgent/emergent encounters only in our open clinics and surgery center (see below). We will contact patients with existing appointments that do not meet the threshold to be categorized as urgent/emergent and rescheduling their appointments
  • We have consolidated our clinic operations for urgent/emergent care at two sites of service; our Huguenot and Puddledock locations
  • ALL patients and visitors will be screened for coronavirus risk factors using the CDC guidelines at the entrance to our facilities to ensure contamination within the office is minimized.
  • Cleaning common areas more often, including handrails, steps, kiosks, check-in/out stations, chairs, countertops, exam rooms, phones, computers, and doorknobs
  • Sanitizing restrooms more frequently and restocking with supplies, including soap, paper towels, and hand sanitizer
  • Adding extra hand sanitizer at front desk areas, clinical areas, and reminding everyone to practice proper hand hygiene
  • Continuing to wipe down all surgery rooms, exam rooms and equipment, computers, and furniture after every patient visit 
  • Partnering with our suppliers to replenish high-demand preparedness products
  • Providing our patients with disinfectant wipes, tissues and face mask as needed while in the waiting rooms

For Our Associates

  • All VEI associates will be screened for coronavirus risk factors using the CDC guidelines at the entrance to our facilities and are encouraged to diligently monitor their own health and well-being to ensure contamination within the office is minimized.
  • Asking our associates to stay home if they, or someone in their household, are sick
  • Providing hand sanitizer and tissues in breakrooms and meeting rooms and practicing social distancing
  • Suspending business air travel for associates, reducing travel between locations and holding virtual meetings

For Our Patients

  • Encouraging our patients to follow the CDC’s suggested hygiene practices to reduce the spread of the virus
  • Recommending that patients reschedule their appointments if they have experienced fever, cough or shortness of breath over the last 7 days, or have traveled to Iran, Italy, Japan, South Korea, Spain, France or any high-risk areas affected by Coronavirus in the past 14 days. VEI will contact you directly to reschedule elective, non-urgent/emergent appointments. Rest assured that there will be no cancellation fees applied.

COVID-19 Symptoms

Based on the guidance we’ve received from the CDC, WHO, federal, state and local public health agencies as well as the American Academy of Ophthalmology, we are confident our eye care office locations remain as safe as possible for our patients and associates.  As always, our hope is to make it easy, convenient and safe for you to receive your eye care services at Virginia Eye Institute.  Please refer to our website at for regular updates. Additional resources and information about COVID-19 can also be found at the website links listed below.

Thank you for being a loyal patient and for your cooperation,
– The Doctors and Associates of Virginia Eye Institute

Download Patient Letter Regarding COVID-19

Related COVID-19 Information:

Appts Richmond
(804) 287-4216
Richmond Toll Free
(800) 348-2393
After Hours
(804) 257-5116
Fax Number
(804) 287-4210
Referring Provider
(804) 287-4700
Referring Provider Fax
(804) 282-1967

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