VEI offers patients a range of methods to pay for medical services as well as options to finance larger balances. Click here to view our financing options.

How to Make an Online Payment

If you have a Healow Patient Portal account,
please pay through the portal link below or the Healow App:

Healow Payments:

The Healow Patient Portal is a secure, convenient, and easy way to access your health information, pay your bills, manage your appointments, and more. Discover the smarter way to pay online through our Virginia Eye Institute patient portal.

Make A Payment through Healow Patient Portal

If you do not have a Healow Patient Portal account,
please pay through our Liquid Payments link:

Liquid Payments:

Liquid Payments is a contactless, web-based patient payments system that lets patients pay online, instantly. Pay your bill without having to register for any programs or download any apps.

Make A Payment through Liquid Payments

Credit Cards


Copayments are due at time of visit. If you are uncertain as to what your copayment may be, please call (804) 287-4920. We accept personal checks, cash, and most major credit cards along with Apple Pay and Google Pay.


Depending on your health insurance plan, you may be responsible for the cost of services either partially or fully not covered. Pursuant to the new Federal No Surprises Act, you will receive a “good faith estimate” of such costs prior to the date of your surgery. One of our Patient Financial Advocates will contact you to review the estimate and payment options.

Should you have any questions or require more information about the No Surprises Act, visit or call the No Surprises Helpdesk at 1-800-985-3059.

Outstanding Balances

You may have received a statement of balances due following the adjudication of claims submitted to your insurance company. Please be aware that VEI has engaged a company called Care Cap Plus to assist us in communicating with patients with such balances.


Appts Richmond
(804) 287-4216
Richmond Toll Free
(800) 348-2393
After Hours
(804) 257-5116
Fax Number
(804) 287-4210
Referring Provider
(804) 287-4700
Referring Provider Fax
(804) 282-1967

Contact Us

VEI Live Chat