Effective 06/01/2023: Our SELF-PAY RATE for Routine vision has increased from $99.00 to $149.00. Please review the below information to familiarize yourself with the potential appointment types to identify self-pay patients. As a note all routine vision self-pay exams are changing to $149.00 all medical self-pay exams will remain the same at $150.00 at check in and the remainder collected for any additional tests performed after exam.
How to Make an Online Payment
If you have a Healow Patient Portal account, please pay through the portal link below or the Healow App:
Healow Payments:
The Healow Patient Portal is a secure, convenient, and easy way to access your health information, pay your bills, manage your appointments, and more. Discover the smarter way to pay online through our Virginia Eye Institute patient portal.
Today, both patients and healthcare providers are challenged by the increasing financial burdens placed on patients. Our goal is to help patients obtain the medical care they need without having out of pocket expenses being an issue. Because each patient’s needs are unique, VEI has made arrangements with several financial services companies that offer no-interest programs to help patients pay for non-covered expenses.
CareCredit:
With CareCredit you can get the health and wellness treatments you need today, for you, your family and your pets, subject to approval. Whether you use your card to pay for deductibles, or for treatments and procedures not covered by insurance, CareCredit helps make the health, wellness and beauty treatments and procedures you want possible today. To prequalify without impact to your credit score, click the button below:
Copayments are due at time of visit. If you are uncertain as to what your copayment may be, please call (804) 287-4920. We accept personal checks, cash, and most major credit cards along with Apple Pay and Google Pay.
Surgeries
Depending on your health insurance plan, you may be responsible for the cost of services either partially or fully not covered. Pursuant to the new Federal No Surprises Act, you will receive a “good faith estimate” of such costs prior to the date of your surgery. One of our Patient Financial Advocates will contact you to review the estimate and payment options.
Should you have any questions or require more information about the No Surprises Act, visit www.cms.gov/nosurprises or call the No Surprises Helpdesk at 1-800-985-3059.
The Zoster Eye Disease Study (ZEDS), supported by the National Eye Institute of the National Institutes of Health, aims to determine the best treatment to reduce the complications of herpes zoster ophthalmicus, also referred to as shingles of the eye. Our goals are to have a diverse group of study participants and to make the study as accessible as possible across the United States and Canada. Your participation in this research study will enable us to find the best treatment for zoster/shingles of the eye. Interested in being in our study?
LEARN MORE ABOUT OUR ZEDS STUDY
Insurance
Virginia Eye Institute optical shops may have different participating insurance providers than the eye doctors at Virginia Eye Institute. Before purchasing glasses or contact lenses, please check with your insurance provider to ensure you’re eligible for benefits. When applicable, we’re happy to work with you on a case-by case-basis to provide you with all documentation needed for maximum insurance reimbursement.
Patients
Consistent with state and federal privacy laws, and as a condition of treatment, audio or video recordings are not permitted inside Virginia Eye Institute facilities. Should anyone be observed recording or taking photographs with a cellphone or other device, the individual will be asked to immediately erase the audio, video or photographs to protect the privacy of other patients and VEI associates.
Photographs or recordings of a doctor may be taken only with the doctor’s permission and only if no other patients are captured in the images or recordings.
